I’ve read several complaints about the new ATT Digital Life systems. Here are the key problems that people have:
- Bad installation – As you know, these systems are wireless and so when the sensors are attached, they sometimes are not put up very well. Installers use double-sided tape sometimes for the sensors. That does wear off after a while. Compare this with the traditional way of embedding sensors in doors and windows. They are usually hollowed out a bit and the sensor applied. Or some systems such as ADT’s actually are screwed onto the edge of the door. This is far superior in my mind.
- ATT’s customer service has been less than lacking for years. Have you ever had any disputes with them or try to work out a problem with your bill. It can be very difficult.
- ATT is not an alarm company. They are a phone company who are trying to get into the home alarm business. They don’t do it as well as other companies that have been in that space for a long time. That’s why I prefer ADT. They do their job well.